Privacy Policy

1. Information We Collect

One World Wireless ("we," "us," or "our") collects information you provide directly to us when you apply for service, apply to become an agent, submit a contact form, or otherwise communicate with us. This includes:

• Full name, phone number, and email address
• Home address and city/county of residence
• Program participation information (Medicaid, SNAP, SSI, etc.) for Lifeline eligibility verification
• Employment and availability information for agent applicants
• Government-issued identification for identity verification as required by the Lifeline program

We may also collect information automatically when you visit our website, including IP address, browser type, pages visited, and time spent on the site.

2. How We Use Your Information

We use the information we collect to:

• Process Lifeline program applications and verify eligibility
• Contact you regarding your application, enrollment status, or agent opportunity
• Respond to your questions and inquiries
• Send operational communications about your account or service
• Comply with legal obligations and Lifeline program requirements
• Improve our website and services

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information with:

• Lifeline program administrators and carriers as required to process and maintain your enrollment
• Government agencies including the Universal Service Administrative Company (USAC) as required by program rules
• Service providers who assist us in operating our business, subject to confidentiality agreements
• Law enforcement or regulatory bodies when required by law or to protect our rights

4. SMS Messaging

By submitting a form on our website and checking the SMS consent box, you agree to receive text messages from One World Wireless. These messages may include responses to your inquiry, agent application updates, training information, and program-related communications.

• Message frequency: Varies based on your application status and inquiry type.
• Message and data rates may apply. Check with your carrier for details.
• To opt out: Reply STOP to any message at any time. You will receive one confirmation message and no further messages will be sent.
• For help: Reply HELP to any message or contact us at (951) 631-1950.
• Carriers are not liable for delayed or undelivered messages.

No Sharing of SMS Opt-In Data (CRITICAL): One World Wireless will not share, sell, rent, or trade your mobile phone number or SMS opt-in consent with any third party for marketing or promotional purposes. This data is used solely for delivering the communications you requested from One World Wireless. This no-sharing policy applies regardless of any other data sharing described in this Privacy Policy.

Your consent to receive SMS messages is not a condition of purchase, service enrollment, or agent application. You may opt out at any time by texting STOP.

5. Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Types of data collected may include:

• Pages visited and time spent on the site
• Browser type, device type, and operating system
• IP address and approximate geographic location
• Referring website or search terms used to find us

You can control cookies through your browser settings. Disabling cookies may affect some features of the website. We do not use cookies to collect personal information without your knowledge.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal and program obligations
• Opt out of non-essential communications

To exercise these rights, contact us through our Contact page.

8. Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Lifeline program records are retained in accordance with USAC requirements.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Questions About This Policy?

Contact us through our Contact page and we will respond within one business day.