Required disclosures under FCC and USAC guidelines
Lifeline is a federal program administered by the Federal Communications Commission (FCC) and the Universal Service Administrative Company (USAC) that provides a monthly benefit to eligible low-income consumers to help make phone or internet service more affordable. The program is funded through the Universal Service Fund.
To qualify for Lifeline, a consumer must have an income at or below 135% of the Federal Poverty Guidelines or participate in one of the following qualifying programs:
The Lifeline program limits benefits to one per household. A household is defined as any individual or group of individuals who live together at the same address and share income and expenses as an economic unit. Spouses and dependents living in the same household are considered one household for purposes of this rule.
Important Notice
Violation of the one-per-household rule constitutes Lifeline fraud. Subscribers who receive more than one Lifeline benefit may be subject to repayment of benefits received and criminal prosecution under federal law.
Lifeline subscribers must recertify their eligibility every year. USAC will contact you annually to confirm you still qualify. Failure to recertify will result in loss of the benefit. One World Wireless may assist you with recertification — contact our team for help.
Lifeline subscribers must use their service at least once every 30 days to retain the benefit. Failure to use the service may result in de-enrollment from the program. "Use" includes making or receiving a call, sending a text message, using data, or purchasing additional minutes/data.
Lifeline benefits are non-transferable. The benefit is tied to the eligible consumer and may not be transferred to another person or household member who is not themselves eligible.
Willfully making false statements to obtain Lifeline benefits is punishable by federal law and may result in fines of up to $10,000 and/or imprisonment. All applicants must certify the accuracy of their eligibility information under penalty of perjury.
One World Wireless is an authorized Lifeline enrollment partner. We facilitate the application process and connect eligible consumers with participating carriers. Actual wireless service is provided by the carrier, not by One World Wireless. Service availability, plan details, and device availability may vary by location and carrier.
If you have a complaint about the Lifeline program or your service, you may contact:
Additional Resources
For full program rules and the most current eligibility information, visit the official USAC Lifeline website at www.lifelinesupport.org or the FCC Lifeline page at www.fcc.gov/lifeline.